Refund policy

Last Updated: February 17 2025

Subscription Commitment Policy

Thank you for subscribing to Paper Bento. Please read this policy carefully before subscribing.

Subscription Policy

Thank you for subscribing to Paper Bento. Please read this policy carefully before subscribing.

No Returns or Exchanges

We do not accept returns or exchanges on subscription boxes.

All monthly boxes are curated collections and cannot be returned or exchanged. By subscribing, you acknowledge that:

Box contents are not customizable
Items cannot be returned simply because you don't like them
All sales are final once boxes are shipped

Cancellation Policy

Both subscription types can be canceled anytime with 14 days' notice. See below for details.

How to Cancel

Email hello@paperbento.store at least 14 days before the 5th of the month (by the 19th).

Example: To cancel your March 5th billing, email us by February 19th.

Monthly Subscriptions

Cancel anytime with 14 days' notice
Your subscription remains active until the end of your current billing period
You'll continue to receive your box for the month you've already paid for
No cancellation fees

6-Month Prepaid Subscriptions

Cancel anytime with 14 days' notice
Receive 80% refund on unused months
Refund processed within 7-10 business days to original payment method

Refund Example:

You prepay $240 for 6 months. After 1 month, you cancel. You have 5 months remaining ($200 value). You'll receive $160 as a refund (80% of $200).

Why We Keep 20% on 6-Month Cancellations

The 6-month subscription offers a discounted rate to reward commitment to our community. When you prepay for 6 months, we allocate inventory and plan our operations based on your subscription.

If you cancel early, the 20% we retain reflects that:

We've reserved your subscription spot in our inventory planning
You've already benefited from the discounted rate for the months you've used

We believe this approach is fair—you still receive the majority of your prepayment back, and we can maintain sustainable operations for our community.

Damaged or Defective Items

While we don't accept returns, we stand behind the quality of our products. If any item in your monthly box arrives damaged, defective, or missing:

Please contact us within 7 days of delivery at hello@paperbento.store with:

Your order number
Photos of the damaged/defective item
Description of the issue

We will replace the damaged or defective item at no cost to you, or offer a partial credit toward a future box for that specific item only.

Important: This quality guarantee does not constitute a return or refund policy. It applies only to items that arrive damaged, defective, or missing—not to items you simply don't like or want.

Non-Delivery or Shipping Issues

Package Never Arrives

If your package never arrives (after 14 days from ship date), is lost by the carrier, or shows no tracking movement for 7+ days, contact us immediately at hello@paperbento.store.

We will:

Investigate with the carrier
File a claim if necessary
Send a replacement box (if inventory available)

Note: Delayed delivery does not entitle you to a refund, but we will ensure you receive your boxes.

Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier and subsequently stolen.

Please:

Check with neighbors, household members, or building management
File a police report if theft is suspected
Contact your home insurance for possible coverage

We recommend using a secure delivery location or requesting signature confirmation (contact us before your box ships to arrange this).

Wrong Shipping Address

If you provide an incorrect shipping address and your package is delivered to that address, we cannot offer a refund or replacement.

Your responsibility:

Verify your shipping address carefully before subscribing
Update your address in your account settings if you move
Contact us before your box ships each month if you need to change your address

Subscription Management

Failed Payments (Monthly Subscriptions)

If a monthly payment fails:

You will receive an email with instructions to update your payment method
Your subscription will resume once payment is processed

Failed payments do not automatically cancel your subscription. If you wish to cancel, follow the cancellation procedures above.

Moving or Address Changes

If you move during your subscription:

Log into your account to update your shipping address
Update your address before your box ships each month
Contact us at hello@paperbento.store if you need assistance

Your subscription continues even if you move. It is your responsibility to keep your address current. If you need to cancel, follow the cancellation procedures above.

What's Not Covered

This policy does NOT provide refunds or cancellation exceptions for:

Personal preference (not liking items in your box)
Duplicate items (if you already own similar products)
Change of mind after subscribing
Financial hardship or inability to pay
Moving to a location where we cannot ship
Simply not wanting the subscription anymore

However, you can cancel your subscription at any time using the procedures outlined above.

Customer Responsibilities

By subscribing, you agree to:

Maintain accurate shipping information
Make timely monthly payments (for monthly subscriptions)
Inspect packages upon arrival and report issues within 7 days
Follow proper cancellation procedures if you wish to end your subscription

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. These exceptions are rare and are not guaranteed.

Possible exception scenarios (evaluated individually):

Extended hospitalization or medical emergencies
Documented shipping issues caused by Paper Bento
Significant product quality issues affecting multiple items

To request an exception: Email hello@paperbento.store with detailed documentation of your situation. We will review and respond within 2-3 business days.

Questions or Concerns?

If you have questions about this policy or concerns about your subscription, please email us at hello@paperbento.store before subscribing. We want you to feel confident in your decision before you subscribe.

Contact Information

Email: hello@paperbento.store

Response time: Within 24-48 hours (usually faster)

Include in your message:

Order/subscription number
Clear description of issue
Photos (if reporting damaged items)

We reserve the right to modify this policy at any time. Last updated: February 17, 2026