Shipping policy

Last Updated: February 17, 2026

Overview

This shipping policy applies to Paper Bento monthly subscription boxes. By subscribing, you agree to the terms outlined below.

Shipping Locations

United States Only

Paper Bento currently ships exclusively within the United States.

We do not currently ship to:

International addresses
US Territories (Puerto Rico, Guam, US Virgin Islands, etc.)

International shipping may be offered in the future based on demand.

Shipping Methods

Carrier

We ship via trusted carriers including USPS, FedEx, UPS, or other services based on the best available rates and delivery times for your location. Your shipping confirmation email will specify which carrier is delivering your box.

Service Level

Standard shipping via the most efficient carrier service for your destination.

Delivery Time

Processing time: Boxes ship once per month, typically during the second half of the month, after the monthly cutoff date
Transit time: 3-7 business days after shipment
Total time: Delivery typically occurs within 10 business days of shipment

Note: Delivery times are estimates, not guarantees. Delays may occur due to weather, holidays, or carrier issues beyond our control.

Shipping Costs

Standard shipping is $8 per box for all US destinations.

Order Processing

When Boxes Ship

Paper Bento boxes ship once per month, typically during the second half of the month, after the monthly cutoff date.

Cutoff dates:

Orders placed before the monthly cutoff date receive the current month's box
Orders placed after the cutoff date will start with the following month's box
If we sell out before the cutoff date, orders will close for that month and you'll need to wait until the following month to place an order

Cutoff dates and shipping timelines are listed on the product page each month.

Order Confirmation

You will receive:

Order confirmation email immediately after purchase
Shipping confirmation email with tracking number when your box ships each month

Important: Add hello@paperbento.store to your contacts to ensure emails don't go to spam.

Tracking

Tracking Information

Every shipment includes tracking. You will receive:

Tracking number via email when your order ships
Carrier information and tracking link
Delivery confirmation when package arrives

Tracking Concerns

If tracking shows no movement for 5+ business days, contact us at hello@paperbento.store and we'll investigate with the carrier.

Delivery

Delivery Method

Packages are delivered to the address provided at checkout. Carriers will leave packages at your door/mailbox (no signature required), deliver to your building's mail room if applicable, or follow delivery instructions if provided.

Delivery Issues

Package Not Received:

Check with household members, neighbors, building staff
Look in alternate delivery locations (side door, garage, etc.)
Wait 1-2 additional business days (sometimes marked "delivered" early)
Contact us at hello@paperbento.store if not received within 14 days of ship date

Stolen Packages:

We are not responsible for packages stolen after confirmed delivery. We recommend using a secure delivery location, requesting signature confirmation (contact us before your box ships), filing a police report if package was stolen, or checking with your home insurance for coverage.

Wrong Address Delivered:

If you provided an incorrect address and the carrier delivered to that address, we cannot offer a replacement or refund. Please verify your shipping address carefully in your account settings.

Address Requirements

Complete Address Needed

Please provide:

Full legal name (first and last)
Street address
Apartment/unit number (if applicable)
City, State, ZIP code
Phone number (for carrier contact if needed)

Address Changes

Before Shipping: Log into your account or email hello@paperbento.store to update your address. Changes must be made before your box ships each month.

After Shipping: Once shipped, we cannot change the delivery address. Contact the carrier directly with your tracking number to request package interception (fees may apply).

PO Boxes

PO Boxes are not accepted due to package size and past delivery issues. Please provide a physical street address for delivery.

If you only have access to a PO Box, please contact us at hello@paperbento.store before ordering to discuss alternative delivery options.

Packaging

Box Contents

Your Paper Bento box will arrive in branded shipping box with contents securely packaged to prevent damage and product information included.

Package Dimensions

Approximate box size: 9" x 7" x 3" (may vary depending on box content)

Damaged Shipments

If Package Arrives Damaged

Exterior damage (box crushed, torn, wet):

Take photos of the damaged package immediately
Open carefully and inspect contents
Take photos of any damaged items
Contact us within 7 days at hello@paperbento.store with photos and order number

We will replace damaged items or offer a partial credit at our discretion.

Concealed Damage

If the exterior box looks fine but items inside are damaged, take photos and contact us within 7 days at hello@paperbento.store. We will send replacement items or offer a partial credit where possible.

Lost or Undelivered Packages

If Tracking Shows "Delivered" But You Didn't Receive It

Wait 24 hours (sometimes scanned early)
Check with household members, neighbors, building management
Look in all possible delivery locations
Check with neighbors in case of misdelivery
Contact us after 48 hours if still not found

If Package is Lost in Transit

If tracking shows no movement for 7+ days or is marked "lost" by the carrier, contact us at hello@paperbento.store. We will file a claim with the carrier and send a replacement box or offer a credit toward a future box.

We are not responsible for carrier delays, but we will do our best to help resolve issues.

Holidays and Peak Seasons

Shipping During Holidays

During major holidays (Thanksgiving, Christmas, New Year's), carriers experience high volume and potential delays. Please allow extra time for delivery during November-December. We will communicate any anticipated delays via email.

Cancellations & Refusals

Subscription Cancellations

Both subscription types can be canceled anytime with 14 days' notice.

To cancel, email hello@paperbento.store at least 14 days before the 5th of the month (by the 19th).

Monthly subscriptions: No cancellation fee
6-Month prepaid: 80% refund on unused months

See our Subscription Cancellation Policy for complete details.

Refused Delivery

If you refuse delivery of your package:

You are responsible for return shipping costs
Monthly subscribers: Your subscription continues until you cancel via email
6-Month prepaid: You can cancel and receive 80% refund on unused months

Undeliverable - Return to Sender

If your package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal, please contact us at hello@paperbento.store to resolve the delivery issue or discuss cancellation options.

Payment Issues

Failed Payments (Monthly Subscriptions Only)

If a payment fails, you'll receive an email with instructions to update your payment method. Your subscription will resume once payment is successfully processed. You can update payment information by logging into your account.

Customer Responsibilities

By subscribing, you agree to:

Provide accurate and complete shipping information
Monitor tracking information for each monthly shipment
Be available to receive packages or arrange secure delivery
Inspect packages upon arrival and report damage within 7 days
Contact us promptly with any delivery issues
Follow cancellation procedures if you wish to end your subscription

Questions or Issues?

Contact us:

Email: hello@paperbento.store
Response time: Within 24-48 hours (usually faster)

Include in your message:

Order number
Tracking number (if applicable)
Clear description of issue
Photos (if relevant)

We're here to help ensure your Paper Bento boxes arrive safely each month!

We reserve the right to modify this policy at any time. Last updated: February 17, 2026